Refund Policy

At Creative Digital Infotech, we take customer satisfaction seriously and strive to provide the best possible web services to our clients. In the event that a client is not completely satisfied with our services, we have established a comprehensive refund policy. This policy outlines the circumstances under which we will issue a refund, as well as the steps a customer must take to request a refund.

Cancellation Policy

In the event that a customer wishes to opt out of service for a project, they must send a request creativedigitalinfotech@gmail.com. Any other form of contact other than mail such as phone calls, whatsapp or others will not be taken into consideration. Our team will then thoroughly analyze your issues and concerns and guide you on further procedures. If the issue is at our end, the client will receive a mail within a week of their request, which will be processed by our team at Creative Digital Infotech. If there is no email received by the client, it can be interpreted that the request is considered invalid.

Payment Refund Policy

Creative Digital Infotech adheres to various refund policies for each of our different services. For further details, please refer to the individual service agreement. If a client requests to cancel a project, the acceptance of a refund by Creative Digital Infotech cannot be fully ensured. We will carefully evaluate the various factors involved in the project, such as the verification of the signed contract, email acceptance, and whether the contract was signed electronically or physically between the two parties. Only then we will decide whether to issue a refund. Please note that Creative Digital Infotech will not be held liable for any payment transactions incurred for the project, and any amounts sent to third-party providers for services rendered or any non-recoverable miscellaneous charges will not be reimbursed by Creative Digital Infotech.

Cancellation Policy

Creative Digital Infotech reserves the right to refuse a refund in the following circumstances: 1. If the service has been fully provided and completed according to the terms and conditions outlined in the service level agreement.
2. If the client has changed their mind about the service and wishes to cancel it after the work has started.
3. If the client has not made an effort to resolve any issues with the service through the appropriate channels outlined in the service level agreement.
4. If the client has violated the terms and conditions outlined in the service level agreement.

Requesting a Refund

In order to request a refund, the customer must send an email to creativedigitalinfotech@gmail.com outlining the reason for their request. The email should include a detailed explanation of the circumstances and a copy of the service level agreement. Our finance and management team will then thoroughly analyze the situation and provide guidance on further procedures.